Our refund policy lasts 45 days from date of purchase. If 45 days have gone by since the date of purchase, then unfortunately we can’t offer you a refund.
Process for Refund:
Amount refunded includes:
*Cost of product and taxes that you paid.
*Cost of shipping from us to you. (Only applicable for returning a full order).
Amount refunded will not include:
*Cost of shipping to send it back to us.
*Cost of shipping from us to you. (Only applicable for returning a partial order).
When you receive your RMA, mail your return to:
Puppy In Motion
1836 Chalcedony St
San Diego, CA 92109
For all orders, you will be responsible for paying for your own shipping costs for returning your item and it will not be reimbursed in the refund.
We are not responsible if the item is lost in the mail. Please use tracking offered by the mail carrier, if you want to know for sure where it goes.
We recommend tracking for larger orders.